Terms and Conditions of Sale

This website is operated by OGN Group (Hong Kong) Limited (Business Registration No. 78607236), a company incorporated in Hong Kong whose registered address is Flat E, 5/F, Block 13, Yee Lok Court, 13 South Horizons Drive, Ap Lei Chau, Hong Kong ("we", "us", "our"), trading as OGN Gold.

We are registered with the Customs and Excise Department of Hong Kong as a Category A dealer in precious metals and stones under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), registration number A-B-26-06-11177. Registration is not an endorsement or recommendation of us or of our products by any authority.

These Terms, together with the Shipping, Delivery and Cancellation Policy, the Returns and Refund Policy, the Risk Disclosure Statement, the Anti-Money Laundering and Customer Verification Notice and the order documents we issue to you (the proforma invoice and the Final Invoice), form the contract between you and us for each order (the "Contract"). If these Terms conflict with one of those policies, these Terms prevail.

Our Privacy Policy, Personal Information Collection Statement and Cookie Policy explain how we handle personal data. They are notices and do not form part of the Contract.

By ticking the acceptance box at checkout you confirm that you have read, understood and agree to these Terms. If you do not agree, you must not place an order.

In these Terms the following words have the meanings set out below.

All times and dates in these Terms and in your order documents are Hong Kong time. Our system clock and records are the reference for every deadline.

You may order only if you are an individual aged 18 or over with full legal capacity, or a company or other legal entity acting through a duly authorised person. You must be buying on your own behalf and not as agent or nominee for another person unless you have told us and we have agreed in writing.

You must register an account, verify your mobile number and pass our identity verification before you can place an order. A company must also provide its Business Registration and incorporation details and the identity of the director or authorised buyer. Signing in through a third-party login provider does not replace any of these checks.

You must give us information that is true, accurate, current and complete, and tell us promptly if it changes. You may hold one account only. You are responsible for all activity under your account and for keeping your login details and one-time codes confidential.

For an order of HK$120,000 or more we require a declaration of your source of funds, and we may ask for supporting information for any order.

Verification is a condition of sale under our compliance policy, described in the Anti-Money Laundering and Customer Verification Notice. If verification is not completed, or fails, you may browse the website but cannot buy. We may ask you to repeat verification at any time.

We sell physical gold bars, coins and biscuits for collection or delivery. We do not offer storage, allocated or unallocated accounts, savings plans, leverage or any arrangement under which you acquire gold without taking possession of it.

The weight and fineness of each product are stated on its product page and on your invoice. Images are for illustration: the actual item may differ in appearance, mint, year of issue, serial number, packaging and assay card design, and these are not specified unless the product page expressly says so.

Minor surface marks, variations in finish and handling marks are normal for bullion and do not affect weight or fineness. They are not defects.

We supply gold to order and do not reserve stock for you. Placing an item in your cart, or placing an unpaid order, does not reserve it. We may withdraw or pause any product at any time before your order is accepted.

Every price displayed on the website is an Indicative Price. It moves with the gold market, is shown with the time it was last updated, and is an invitation to you to make an offer. It is not a price at which we are bound to sell.

The Indicative Price in your cart and on product pages continues to change until you reach the payment step of checkout.

At the payment step we state the Estimate. For payment by FPS the Estimate is held for 30 minutes. For payment by bank transfer the amount stated on your payment instructions is the Estimate for that order. We do not add any buffer to the Estimate.

If our price feed stops updating we pause new checkouts and show the time of the last update. We are not obliged to accept an order while prices are stale or unavailable.

Your order is an offer to buy the products in it on these Terms at a Final Price to be fixed under clause 10.

The order confirmation page and any automatic email acknowledging your order confirm only that we have received it. They are not acceptance.

The Contract is formed when we notify you, on your order page or by message, that your order has been accepted for pricing and state its Pricing Date. We do this only after your payment of the Estimate has been credited, matched and cleared and the buyer and payer have been verified.

Until that notice we may decline your order for any lawful reason. If we decline it we will return any amount we have received for it under clause 15.

After acceptance you may cancel only as set out in clause 14.

We accept payment in Hong Kong dollars by the Faster Payment System (FPS) or by bank transfer to the account stated in your payment instructions. We do not accept cash, cheques, payment cards, virtual assets, store credit or payment at collection.

FPS. Payment must be made within 30 minutes of the payment step, using the QR code or details shown. Bank transfer. Payment must reach our account by the end of the day that is 3 Hong Kong Business Days after you place the order. The deadline is shown on your order page.

Each order has its own payment reference. You must quote it exactly and pay each order separately, in a single payment. A payment without its reference has to be matched by hand, which may delay acceptance and move your Pricing Date.

You pay all charges of your bank and of any intermediary bank. The amount we receive must equal the amount due; a shortfall is an underpayment.

The time of a payment is the time it is credited to our account as recorded by our bank or payment provider. It is not the time you gave the instruction, and not the time our staff reconcile it.

If an order is not paid within its payment window it expires. An expired order stays on file. A payment received for an expired order is dealt with under clause 8.

No interest is payable by us on any amount we hold for you, including during verification, review or a compliance hold.

Underpayment. If we receive less than the Estimate, your order is not accepted for pricing. We will contact you. We do not reduce the quantity of your order or apply the amount received to part of it. If the shortfall is not resolved within the time we notify to you, we may cancel the order and refund the amount received.

Overpayment. If we receive more than the amount due, the excess is reviewed and refunded to the Verified Payer. It is not held as credit and is not applied to another order unless we agree.

Missing or wrong reference. A payment we cannot match to an order is held while we try to identify it. If we cannot identify it within a reasonable time we will return it to the account it came from, where our bank is able to do so.

Late payment. A payment credited after the payment window has ended is not applied automatically. Your order is marked as under review. Once we have verified the payment we will offer you a new Pricing Date, and you must tell us within the response period stated in our notice whether you accept it or want a refund. If you do not respond in that period we will refund the payment.

Third-party payers. If the name on the paying account does not match the verified buyer, the order is placed on hold. We may accept the payment only after we have verified the payer's identity, their relationship to you, the reason for the payment and their consent, and have kept evidence of each. If we cannot verify these matters to our satisfaction we will refuse the payment and return it to the payer. See the Anti-Money Laundering and Customer Verification Notice.

We are not responsible for a payment sent to the wrong account, in the wrong amount or with the wrong reference, or for any delay by a bank or payment system.

Orders are priced once on each Eligible Day, in a single daily batch.

An order is eligible for the batch of a given Eligible Day only if payment of the Estimate has been credited, matched to the order and cleared, and the buyer and payer verified, before the Cut-off Time on that day. Otherwise it is assigned to the next Eligible Day.

Where the day would otherwise fall on a weekend, a general holiday in Hong Kong, a day on which the Benchmark is not published or a day on which our supplier does not trade, the order is assigned to the next Eligible Day. The assigned date is shown on your order page.

Once we have confirmed a Pricing Date to you we will not change it without telling you. If it must change for a reason outside our control, we will notify you of the new date and you may cancel under clause 14 by reference to the new date.

Your Final Price is calculated in Hong Kong dollars from (a) the Benchmark for your Pricing Date, (b) the fine gold content of the products ordered, (c) the Batch FX Rate, and (d) the premium and any delivery or other charges applicable to the order, and is rounded to the nearest cent. Each of these figures is stated on your Final Invoice.

The Final Price is fixed once. After it is fixed it is not repriced, whatever the gold market or exchange rates do afterwards, and neither you nor we may reopen it except to correct an error under clause 16.

If the Benchmark for your Pricing Date is not published, or we cannot confirm it, we hold your Final Invoice until it is available. We do not substitute the price of another day or another source. If the Benchmark remains unavailable for more than five Hong Kong Business Days we will tell you, and either of us may then cancel the order, in which case we refund in full the amounts received.

You acknowledge that the Benchmark and exchange rates are set by third parties in markets we do not control, and that the Final Price may differ materially from the Estimate.

Your Final Invoice compares the Final Price with the amount we have received from you. The difference is a fixed amount.

If the Final Price is higher, you must pay the Top-up in full, by FPS or bank transfer, by the due date and time stated on your Final Invoice. The Top-up is a debt due from you to us. It does not change after the Final Invoice is issued.

If the Final Price is lower, we will initiate a refund of the difference within 2 Hong Kong Business Days of the Final Invoice, to the account of the Verified Payer. The time at which the refund reaches that account depends on the banks involved.

Gold is released only when the Final Price has been received in full in cleared funds.

If the Top-up is not received by the due time, the order becomes overdue and fulfilment is suspended. We allow a grace period ending on the date stated in our overdue notice.

If the Top-up is still unpaid at the end of the grace period, you are in breach of the Contract and we will review the order. After giving you notice we may do any one or more of the following:

We will give you an itemised statement of any amount we deduct or claim. We do not charge a fixed penalty. You are not entitled to any gain arising from a movement in the gold price after cancellation for your breach.

We do not operate a buy-back service and are under no obligation to buy gold from you or to resell it for you.

We apply a maximum total fine weight that any one verified buyer may order in a Hong Kong calendar day, across all of that buyer's orders, accounts and payment methods. We may set and change this and other limits at any time.

You may have no more than 2 unpaid orders open at one time, of which no more than 1 may be payable by bank transfer.

If 3 of your orders expire unpaid, new checkout on your account is suspended until we have reviewed it.

You must not split orders, open more than one account or use another person's details to avoid a limit or a check. If you do, we may cancel the orders concerned and suspend or close the accounts.

Before acceptance. If you have not paid, you need do nothing: the order expires at the end of its payment window. If you have paid but your order has not yet been accepted for pricing, contact us and we will cancel it and refund the amount received.

After acceptance, until the Cancellation Deadline. You may cancel the order in your account at any time before the Cancellation Deadline. We will initiate a refund of the amount received to the Verified Payer within 2 Hong Kong Business Days. We make no deduction.

After the Cancellation Deadline. You have no right to cancel. You may ask us to cancel, and we will decide at our discretion. If we agree, you must bear the costs we have actually and reasonably incurred, including any loss on reversing the purchase with our supplier, bank charges and reasonable administrative costs. We will give you an itemised statement of those costs before we cancel, and we do not charge a fixed penalty.

An order that is on hold or under review under clause 8 or clause 15 cannot be cancelled in your account. Contact us instead.

We may decline an order before acceptance for any lawful reason.

We may suspend, place on hold or cancel an order, before or after acceptance, and suspend or close your account, if:

If we cannot supply. If we cancel because we are unable to supply the gold, we will refund in full all amounts received for the order. That refund is our entire liability for the cancellation.

Every refund we make is paid to the Verified Payer's account by bank transfer or FPS. We do not refund in cash or to any other person.

Despite our controls, a price, weight, description, Estimate, Benchmark entry, exchange rate or invoice may be wrong because of a feed fault, a technical failure or a clerical mistake.

If an error is one that you knew of, or that a reasonable buyer would have recognised as an error, we may correct it or cancel the order, even after acceptance and even after a Final Invoice has been issued. If we cancel, we will refund in full the amounts received.

If a Final Invoice was calculated from a figure other than the published Benchmark for the Pricing Date or the recorded Batch FX Rate, we will reissue it using the correct figure. A correction made under this clause is not repricing.

Neither you nor we are entitled to profit from an obvious error.

Collection and delivery are governed by the Shipping, Delivery and Cancellation Policy, which forms part of the Contract.

The delivery options, areas and charges available for your order are those shown at checkout before you pay.

Any date or period we give for an order to be ready, dispatched or delivered is an estimate. We will supply within a reasonable time, but time is not of the essence and we are not liable for delay caused by our supplier, a carrier or an event described in clause 24.

Gold is handed over only to the verified buyer, or to a representative whom we have approved in advance, on production of identification and against signature.

You must collect your order, or accept delivery of it, within the period stated in our notice that it is ready. We do not store gold for customers. If you fail to do so we may charge our reasonable, documented costs of storage, insurance and redelivery, and, after giving you notice, treat the failure as a breach of the Contract.

Ownership of the gold passes to you when it is handed over to you, your approved representative or the person who signs for it at the delivery address, provided we have received the Final Price in full in cleared funds. Until then the gold remains our property.

Risk of loss or damage passes to you at the same moment. Until then the gold is at our risk; after that it is at yours.

If a payment for an order is reversed, recalled or found to have been made unlawfully after the gold has been handed over, you must return the gold or pay its Final Price to us on demand.

You must inspect your order at collection, or when it is delivered. If a parcel shows signs of opening or tampering, do not accept it, or note the condition on the carrier's record before signing, and tell us at once.

If an item is missing, damaged, incorrect or not as described, you must notify us within 48 hours of receipt, with your order number and a description of the problem. A continuous video of the unopened parcel being opened, and photographs, will help us and the insurer assess your complaint. They are supporting evidence and not a condition of your complaint.

Gold cannot be returned or exchanged because you have changed your mind or because its market price has moved. The remedies available for a faulty or incorrect item, and how refunds are paid, are set out in the Returns and Refund Policy.

Nothing in this clause limits any right you have as a consumer under the Sale of Goods Ordinance (Cap. 26) that cannot lawfully be limited.

We sell physical gold. We do not give investment, financial, tax or legal advice, and nothing on the website or said by our staff is a recommendation to buy or an opinion on whether gold is suitable for you.

We are not licensed by or registered with the Securities and Futures Commission, and we are not a bank. Money you pay us is not a deposit and is not protected by the Deposit Protection Scheme.

You confirm that you have read the Risk Disclosure Statement, that you make your own decision to buy, and that you can bear a fall in the value of the gold and a Final Price higher than the Estimate.

You are responsible for any tax, duty or reporting obligation that applies to you because of your purchase or because you take gold out of Hong Kong.

You confirm that the money you use to pay is lawfully yours or the payer's, that you are not acting for an undisclosed person, and that neither you nor the payer is the subject of sanctions applicable in Hong Kong.

You must give us promptly any information or document we reasonably ask for in order to verify identity, payment or source of funds.

We may disclose information about you, your orders and your payments to regulators, law enforcement agencies, courts, our banks and our professional advisers where the law requires or permits it. A disclosure made in good faith is not a breach of the Contract or of any duty of confidence.

The LBMA Gold Price is administered and published by ICE Benchmark Administration Limited (IBA). "LBMA Gold Price" is a trade mark of Precious Metals Prices Limited and is licensed to IBA as administrator of the LBMA Gold Price.

We refer to the LBMA Gold Price PM solely as the reference from which your Final Price is calculated. Neither IBA nor LBMA sponsors, endorses or is connected with us or our products, and neither accepts any liability for the accuracy of the price or for any product by reference to which the price is used.

If the administrator materially changes the Benchmark, or stops publishing it, we may by notice on the website adopt a successor or comparable reference for orders placed after the date of that notice. An order already accepted is dealt with under clause 10.3.

Subject to clause 23.1, we are not liable for:

Subject to clause 23.1, our total liability to you in connection with an order, whether in contract, tort (including negligence) or otherwise, is limited to the amount you have paid us for that order.

The limits in this clause apply only so far as they are reasonable and permitted by the Control of Exemption Clauses Ordinance (Cap. 71).

We are not in breach of the Contract, and not liable for delay or failure to perform, to the extent caused by an event outside our reasonable control. This includes failure or suspension of a market, benchmark, price feed, bank or payment system; failure of our supplier or a carrier; a typhoon or rainstorm warning; fire, flood or epidemic; an act of government or regulator; civil disorder; a cyber-attack; and a failure of power or telecommunications.

We will tell you as soon as reasonably possible and take reasonable steps to limit the effect. If the event prevents us from supplying your order for more than 30 days, either of us may cancel the order, and we will refund in full the amounts received.

All content on the website, including text, design, images and software, belongs to us or our licensors. You may view and print it for your own use in connection with an order. You may not copy, republish, scrape or exploit it commercially.

You must not interfere with the website, attempt to gain unauthorised access to it, use automated means to place orders or collect prices, or use it for any unlawful purpose.

We do not promise that the website will be uninterrupted or free of error. We may change, suspend or withdraw any part of it at any time.

We collect and use personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486), as described in our Privacy Policy and Personal Information Collection Statement.

You agree that we may contract with you and give you notices electronically: on your order page, by email, by SMS or by WhatsApp, to the contact details in your account. A notice is treated as received when it is posted to your order page or sent to those details. You are responsible for keeping them up to date and for checking your order page.

Notices to us must be sent to the email or postal address in clause 31.

Our records of your acceptance of these Terms, of orders, payment credit times, Pricing Dates, Benchmark and exchange-rate entries and communications are, in the absence of obvious error, evidence of the matters they record.

We may record telephone calls and keep messages for training, quality and evidential purposes.

We may change these Terms at any time by publishing a new version, with a new version number and effective date, on the website.

Each order is governed by the version you accepted when you placed it. A later version applies only to orders placed after its effective date.

Whole agreement. The Contract is the whole agreement between you and us about an order. This does not exclude liability for a misrepresentation on which you reasonably relied.

Set-off. We may set off any amount you owe us under any order against any amount we hold for or owe to you.

Transfer. You may not transfer your rights or obligations under the Contract without our written consent. We may transfer ours to a successor to our business.

Third parties. A person who is not a party to the Contract has no right to enforce any of its terms under the Contracts (Rights of Third Parties) Ordinance (Cap. 623).

Severance. If a court finds part of these Terms unenforceable, the rest remains in force.

No waiver. If we do not enforce a right, or delay in doing so, we have not given it up.

Language. If these Terms are translated, the English version prevails.

If you are unhappy with any aspect of an order, please contact us first using the details in clause 31. We will acknowledge your complaint and try to resolve it promptly and fairly.

The Contract, and any dispute or claim arising out of or in connection with it, is governed by the law of the Hong Kong Special Administrative Region.

The courts of Hong Kong have non-exclusive jurisdiction. Nothing in these Terms prevents you from bringing a claim in the Small Claims Tribunal where it has jurisdiction, or from seeking the assistance of the Consumer Council.

Questions about these Terms or about an order should be sent to: