The indicative price shown is the gold spot rate multiplied by the exact fine gold content of the product, plus the premium set for that product. The premium covers minting, handling and supply, and is configured per product and weight band rather than being a flat markup.
Why does the price change while I am browsing?
Prices shown are indicative and move with the gold market. The spot rate is refreshed on a fixed interval and every price on the site is recalculated from it, with the time it was quoted.
Is the price I see the price I pay?
Not exactly. At checkout you pay an estimate based on the indicative price. The final price is fixed from the LBMA Gold Price PM on the pricing date assigned to your order. Any difference is settled as a fixed top-up or a refund.
What happens if the price feed goes down?
Pricing fails safe. Rather than show a stale number as if it were current, the site pauses new checkouts and shows the time of the last price update until the feed returns.
Orders & Payment
What payment methods do you accept?
FPS and bank transfer only. Every order generates its own payment reference which is shown in the transfer instructions and carried inside the FPS QR code.
Why does my payment need a reference?
The reference is how your transfer is matched to your order automatically. A payment that arrives without its reference has to be matched by hand, which delays confirmation of your order.
What if I pay the wrong amount?
Underpayments and overpayments are flagged to our team rather than being applied blindly to the order. We contact you to resolve the difference before the order is confirmed.
What state is my order in before I pay?
It sits in Awaiting Payment. You can see it in your account and our team can see it too, along with the payment reference to look out for.
Shipping & Delivery
When is my order ready?
Ready in 1 week (HK business days). Gold is released only after your order is paid in full.
How do I track my order?
Tracking is available from your account under Orders as soon as the consignment is handed to the carrier. The tracking number is also included in the dispatch email.
Products
What purity is your gold?
Products are supplied in 999.9 fine gold unless the product page states otherwise. The weight and fineness are printed on your invoice for your own records.
Do the bars and coins come sealed?
Bars and coins are supplied sealed as they come from the mint, with the assay card intact where the product includes one. Check the seal on arrival before accepting the delivery.
Do you track individual serial numbers?
Gold is sold by quantity and weight, not as individually identified items, so a specific serial number cannot be reserved or requested at the time of ordering.
Still have questions?
Our team is happy to help you with anything about our products, your order, or an exchange.