Legal
Personal Information Collection Statement
Version 1.0 Effective OGN Group (Hong Kong) Limited
This Statement is given under the Personal Data (Privacy) Ordinance (Cap. 486). It tells you, at or before the time we collect your personal data, why we collect it, whether you must provide it, who receives it and what your rights are. It applies to data collected by OGN Group (Hong Kong) Limited through ogngold.com.
Summary of key points
- Your mobile number, an identity document and a live selfie are required before you can buy. Without them you can browse but cannot order.
- They are used to verify you, prevent fraud and unlawful activity, and process your orders.
- They are processed by service providers on our behalf, some of them outside Hong Kong, and may be disclosed to banks and authorities where the law requires or permits.
- You may ask for access to and correction of your data.
This summary is for convenience only. The full text below is what applies.
Contents
1.Who is collecting your data
Your personal data is collected by OGN Group (Hong Kong) Limited (Business Registration No. 78607236), a company incorporated in Hong Kong whose registered address is Flat E, 5/F, Block 13, Yee Lok Court, 13 South Horizons Drive, Ap Lei Chau, Hong Kong.
2.What we collect and whether you must provide it
The table shows each collection, whether it is obligatory, and what happens if you do not provide the data.
| Data | Obligatory? | If you do not provide it |
|---|---|---|
| Name, email address and password | Yes, to open an account | We cannot open an account for you. |
| Mobile number, verified by a one-time code | Yes, to buy | You can browse but cannot place an order. |
| Identity document (HKID or passport) and a live selfie; for a company, its Business Registration and incorporation documents and the identity of the director or authorised buyer | Yes, to buy | You can browse but cannot place an order. |
| Source of funds, for an order of HK$120,000 or more | Yes, for that order | We cannot accept that order. |
| Billing and delivery name, address and telephone number | Yes, to place an order | We cannot process or deliver the order. |
| Payer name and account details received with your payment | Collected from our bank | A payment we cannot attribute or verify is held and may be returned. |
| Details and evidence about a third-party payer | Yes, if someone else pays for you | We will refuse the payment and return it to the payer. |
| Consent to marketing | No, voluntary | No effect on your account or orders. |
We ask for a copy of your identity document, and not only its number, because we sell high-value goods without meeting you and need to be satisfied that the buyer is a real, identified person. We collect it under our compliance policy and for the prevention and detection of crime. If you object to providing a copy, contact us before you start and we will tell you whether an alternative is available.
3.Purposes for which your data is used
Your personal data will be used for the following purposes and for purposes directly related to them:
- verifying your identity and, where relevant, that of a payer or a company's authorised buyer;
- sending one-time codes and messages about your account and orders;
- processing your orders, payments, top-ups, refunds, collection and delivery;
- applying purchase limits per verified buyer;
- preventing, detecting and reporting fraud, money laundering, terrorist financing, sanctions breaches and other unlawful activity;
- keeping the records the law requires, and dealing with enquiries, complaints and legal claims; and
- direct marketing of our own gold products, only if you have separately consented.
The comparison of your selfie with your identity document involves biometric data. It is used only to verify identity and prevent fraud.
4.Who your data may be transferred to
Your personal data may be transferred to the following classes of person, in or outside Hong Kong:
- our identity verification provider (currently Didit), which captures and checks identity documents and selfies on our behalf;
- our messaging provider (currently Twilio) and WhatsApp, to deliver one-time codes and notifications;
- banks and payment system operators;
- couriers, secure logistics providers and insurers;
- providers of hosting, storage, email, security and other services that support the website;
- our professional advisers, auditors and insurers; and
- regulators, law enforcement agencies, courts and other authorities, where the law requires or permits, including the Customs and Excise Department and the Joint Financial Intelligence Unit.
Some of these recipients are in places whose data protection laws may not be substantially similar to those of Hong Kong.
5.Your rights of access and correction
You have the right to ask for access to, and correction of, the personal data we hold about you, and to withdraw any consent you have given to direct marketing.
Requests should be made in writing to the Data Protection Officer using the details below. A data access request should be made on the form specified by the Privacy Commissioner for Personal Data (Form OPS003). We may charge a fee that does not exceed the direct cost of complying. Full details are in our Privacy Policy.
6.Contact us
Data Protection Officer:
| Company | OGN Group (Hong Kong) Limited |
|---|---|
| Address | Flat E, 5/F, Block 13, Yee Lok Court, 13 South Horizons Drive, Ap Lei Chau, Hong Kong |
| [email protected] | |
| Telephone | [Contact phone] |
| Website | ogngold.com |