Anti-Money Laundering and Customer Verification Notice

OGN Group (Hong Kong) Limited (Business Registration No. 78607236), a company incorporated in Hong Kong whose registered address is Flat E, 5/F, Block 13, Yee Lok Court, 13 South Horizons Drive, Ap Lei Chau, Hong Kong, is registered with the Customs and Excise Department of Hong Kong as a Category A dealer in precious metals and stones under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615). Our registration number is A-B-26-06-11177.

As a Category A registrant we do not carry out cash transactions of HK$120,000 or more. In practice we do not accept cash in any amount.

Registration means that we are entered on the register of dealers in precious metals and stones. It is not a licence to give advice, and it is not an approval or endorsement of us or of our products by the Customs and Excise Department or any other authority.

We verify our customers as a condition of sale under our own risk and compliance policy, and in order to meet duties that apply to every person in Hong Kong, including:

Individuals. Before you can buy you must verify your mobile number with a one-time code and complete an identity check using a valid HKID card or passport and a live selfie.

Companies. A company must provide its Business Registration certificate, its Certificate of Incorporation, and the identity document and selfie of the director or authorised person who is buying on its behalf. We may ask for evidence of that person's authority and for information about the company's ownership.

Signing in with a third-party login provider does not replace any of these checks.

If a check fails or is unclear it is reviewed by a member of staff. You may try again. Until verification is approved you can browse the website but cannot place an order.

We may ask you to repeat verification, or to provide further information, at any time, including after an order has been paid for.

For an order of HK$120,000 or more you must declare the source of the funds used to pay for it. We may ask the same question, and ask for supporting documents, for any order.

You must not split a purchase into smaller orders, use more than one account or use another person's details to avoid this requirement or any purchase limit.

We accept payment only by FPS or bank transfer, in Hong Kong dollars, to the account named in your payment instructions.

We do not accept cash, cash deposited into our account, cheques, payment cards, virtual assets or payment through money service operators.

The time of a payment is the time it is credited to our account as recorded by our bank or payment provider.

We compare the name on the paying account with the name of the verified buyer. If they do not match, or the bank does not give us a payer name, the order is placed on hold for review.

We may accept a third-party payment only when we have verified all of the following and kept evidence of each:

If we cannot verify these matters to our satisfaction we will refuse the payment and return it to the account it came from. The order will not proceed.

We apply a maximum total weight that any one verified buyer may order in a Hong Kong calendar day, across all of that buyer's orders, accounts and payment methods, and limits on the number of unpaid orders. We may change these limits at any time.

We may place an order on hold, decline it, cancel it or suspend an account where we consider it necessary to comply with the law or with our compliance policy.

Where we are required or permitted by law to do so, we report transactions to the Joint Financial Intelligence Unit and provide information to regulators, law enforcement agencies and our banks. We are prohibited from telling a customer that a report has been made.

We are not liable for any loss, including loss caused by a movement in the price of gold, that results from a hold, refusal, delay or report made in good faith.

Every refund is paid by bank transfer or FPS to the account from which the payment was received, in the name of the original verified payer. We do not refund in cash, to a different account or to a different person.

We keep records of verification, payments, payer reviews and transactions. How we handle the personal data in them, including how long we keep it and who receives it, is explained in our Privacy Policy and Personal Information Collection Statement.

Questions about verification or about an order that is on hold: