Pricing
How Pricing Works
From the price you see to the price you pay
The short version
- You see a timestamped indicative price.
- You pay an estimate by FPS or bank transfer.
- We verify your payment and assign your order to a daily pricing date.
- Your final price is fixed from the LBMA Gold Price PM for that date.
- You pay a fixed top-up, or we refund the difference. No repricing after that.
- Your gold is released once the order is paid in full.
The indicative price
The prices on our site are indicative. They refresh frequently and show the time they were last updated. An indicative price is a guide to what your gold will cost; it is not the final price.
If our price feed stops updating, we pause new checkouts and show when the price was last updated.
Paying the estimate
At checkout you pay an estimate based on the indicative price at that moment, by FPS or bank transfer. We do not add a buffer on top of the estimate.
You pay all charges from your bank and any intermediary bank. The amount we receive must match the amount due; any shortfall is treated as an underpayment.
Your pricing date
Orders are priced once a day. The time that counts is when your payment is credited to our account, not when you sent it. If your payment is credited, matched and cleared before the daily cutoff (shown at checkout), your order is eligible for that day's pricing. Otherwise it is priced on the next eligible day. Weekends and holidays move pricing to the next eligible day, and we show you the date.
Once we confirm your pricing date to you, it does not change without telling you.
Sending payment before the cutoff does not guarantee same-day acceptance. The pricing date is set when your payment is credited, matched and cleared.
Your final price
Your final price is worked out from the LBMA Gold Price PM for your pricing date, converted to Hong Kong dollars at one USD→HKD rate, and rounded to the cent. The benchmark date is printed on your final invoice.
If the benchmark for your pricing date is not published, we hold your final invoice. We never use another day's price.
Top-up or refund
Your final invoice compares the final price with the estimate you paid. The difference is a fixed amount and is never repriced.
- Final price higher: you pay a fixed top-up. Your final invoice shows the amount.
- Final price lower: we start a refund of the difference within 2 Hong Kong business days of the final invoice, to the account the payment came from.
Worked example
Illustrative numbers only. These are not current gold prices, exchange rates or our premiums.
You order a 1 troy oz gold bar and pay the estimate shown at checkout, HK$20,000.00. Your order is assigned a pricing date, and the final price is fixed from the LBMA Gold Price PM for that date.
| Scenario | Estimate paid | Final price | What happens |
|---|---|---|---|
| Final price is higher | HK$20,000.00 | HK$20,150.00 | You pay a top-up of HK$150.00 |
| Final price is lower | HK$20,000.00 | HK$19,900.00 | OGN refunds HK$100.00 to the account you paid from |
Cancelling
You can cancel your order until 8 pm Hong Kong time on your pricing date. We show you this as a real date and time on your order.
Releasing your gold
Gold is released only once your order is paid in full, including any top-up.
Usually ready within one week (Hong Kong business days).